Terms & Conditions
Booking & Cancellation Policy-Deposit of 10% non refundable is required to secure the booking. Deposit is payable by these methods: – Visa / MasterCard by phoning 0359567457. Our account details can be provided for direct deposit if required. A further 40% deposit is required at least 90 days prior to arrival, this needs to be done by the due date otherwise rooms will be offered to other guests. Both of these deposits must be group deposits not individual payments.
On receipt of your deposit, a confirmation will be forwarded to you, stating Arrival/Departure dates. Please ensure that you have read and agreed to our standard terms and conditions below before confirming your booking
Balance of the rental amount can be paid on arrival by Cash Visa / MasterCard or Eftpos. Payment of the rental deposit constitutes the clients acceptance of these Terms and Conditions. A security bond will also be required on arrival to cover Island Bay Ranch property for any damage, loss or breakages caused by the guests and breach of these following.
Terms and Conditions of Temporary Holiday Accommodation
Cancellation if caused by the client, money paid is not refundable unless the resort is re-let for the entire period. If a refund is made due to the property being re-let then the 10% initial deposit will be kept for administrative costs. WE recommend all guests purchase travel insurance as Island Bay is not responsible if you for any reason cannot honor your entire booking.
The owners will make every effort to ensure the property is available as booked. However the owners reserve the right to make alterations to bookings due to unforeseen circumstances.
Number of Guests must not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email. Fees will apply for excess guests not agreed with the owners in advance.
Caterers. The use of external caterers is permissible provided approval has been granted by the Manager. As we only work with respectable operators in the local catering industry our approval is required. Please be aware of this before making any commitments. External caterers need to bring everything required to cater for your event. All external catering companies are to remove their equipment, crockery and any leftover food and drinks from the property on the day of your function. The kitchen is to be cleaned and left in the same state that it was handed over. Any rubbish created by external caterers must be removed from the site. Parking is only permitted in the designated car park area.
Parties and Functions are strictly prohibited. Celebrations of any nature need to be authorized by management. Sorry we do not allow Schoolies groups, 18th or 21st Birthdays. The price charged is for domestic use only and not commercial use. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this will result in loss of your bond and/or additional payments. Parties and functions require prior approval and special conditions will apply including extra charges. Breach of this condition may result in the immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc. For the purpose of this condition, function, events or parties are defined as any occasion where guests who are not registered staying guests at the property are invited to or granted access to the property.
Breakages or Damage. Damage and breakages to Island Bay property must be reported to management and the client is liable to reimburse Island Bay for replacement, repair, loss or extra cleaning costs on demand. Damage, breakages, theft and loss are the tenant’s responsibility during their stay.
Departure the property must be left in the same state/condition as it was on arrival. Check-out time is by 10am at the latest, to allow time to prepare property for next guests. A late checkout fee will apply if the premises are not vacated on time. Before departure all food must be removed from fridges, all rubbish put in the appropriate bins provided, crockery and cutlery washed and put away. The entire property must be left in a clean and tidy condition, free of litter (including cigarette butts). Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish etc. All furniture and furnishings must be left in the position they were when you arrived.
Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination of rental. If security is called in this will be at the charge to the guests and will affect the security bond.
Linen & Towels. We supply linen, pillows, doonas and towels which must be left where supplied in the bedrooms or bathrooms on departure.
Pets are not allowed due to the wildlife and farm animals surrounding the property.
Loss. The owners take no responsibility for the tenant’s personal property.